Help Center
Frequently Asked Questions
Find quick answers to common questions about orders, shipping, returns, payments, warranties, and support.
🚚 Shipping
How long does delivery usually take?
Orders are typically dispatched within 1–2 business days. Delivery usually takes 4–6 business days depending on your location.
How do I track my order?
Once your order is shipped, you’ll receive an email or SMS with your tracking ID and shipment tracking link. You can also track your order through our website.
How much does shipping cost?
Shipping charges depend on your location and order value. The exact shipping cost is displayed at checkout before payment.
Do you offer free shipping?
Yes, free shipping is available on prepaid orders above a certain value. Please check our latest offers and website banners for details.
Can I change my delivery address after placing an order?
Address changes are not possible once the order has been processed. If possible, cancel the order and place a new order with the correct address.
🔄 Returns & Refunds
What is your return policy?
Products purchased from our website can be returned within 30 days if they are unused, undamaged, and in original packaging.
How do I initiate a return?
Visit our Returns & Exchange page, enter your order details, and follow the instructions. Our team will arrange pickup wherever available.
How long does a refund take?
Refunds are processed within 7–10 business days after the returned product is received and verified.
What if my payment was deducted but the order wasn't placed?
The amount is usually auto-reversed within 7–10 business days. You can also contact our support team for assistance.
What if I receive a damaged or defective product?
Please contact us within 48 hours of delivery with product photos or an unboxing video. We’ll arrange a replacement or refund promptly.
❌ Cancellations
Can I cancel my order?
Yes, orders can be cancelled within 24–48 hours before dispatch through your account dashboard.
Will I get a full refund on cancellation?
Yes, full refunds are issued for cancellations made before dispatch.
What if my order has already been shipped?
Once shipped, cancellation is not possible. You can raise a return request after delivery.
💳 Payments
What payment methods do you accept?
We accept Credit/Debit Cards, UPI, Net Banking, and Cash on Delivery on eligible orders.
Are there any hidden charges or taxes?
No, all prices displayed on the website are inclusive of applicable taxes.
How do I get a COD refund?
Our support team will collect your bank details and process the refund within 7–10 working days.
🔧 Products
Do your products come with warranty?
Yes, most products come with manufacturer warranty. Warranty duration varies by product and brand.
Do you provide installation support?
Currently, we do not provide direct installation services. You may consult a local professional for installation.
Are lighting products suitable for bathroom use?
Yes, selected lighting products are suitable for bathrooms and wet areas. Please check the IP rating before purchase.
Can I get contractor or bulk pricing?
Yes, for bulk orders or contractor pricing please contact us at support@houzzy.in.
📞 Customer Support
📧 Email: support@houzzy.in
📱 Phone: +91 9522344132
⏰ Available Monday to Saturday, 10 AM – 7 PM
